Why you shouldn’t purchase a website from Yell!

Many of us know Yell from the big yellow book which has provided marketing for small, medium and large companies for years in the UK.

Most business owners will naturally turn to Yell when setting up a business, in order to help market services or products to potential customers. But with the offline advertising industry declining rapidly and online advertising increasing every single day. Yell has clearly had to find ways to survive this downfall in clients and they’ve done this by focusing more attention than ever on digital marketing and website design.

Which leads me to the subject of this post. Should you purchase a Yell website and is a Yell website right for your business? Is it worth it? Will you see results for your money? And how does it compare to a professionally designed website?

Poor Quality Designs

Yell generally don’t have the best record when it comes to providing high-quality website design projects to clients. You’ll also often find many websites built by Yell are still utilising very outdated designs which are rarely optimised correctly for mobile devices or search engines for that matter.

Some of these designs also include Flash Player which is no longer supported by modern website browsers. Alongside this, Yell are fairly restricted on what they can do in regards website features. So if you are looking for a login system or registration page, then I would look elsewhere.

You Don’t Own It

With professionally built websites, you are the legal owner of the intellectual property once you’ve paid for the website and the domain name. Normally if you wish to move your website to another provider this should be a straightforward process and your existing provider should support you without fees or restrictions. However, with a Yell website, you can’t take your website elsewhere and instead you need to continually pay Yell.

In a nutshell, if you stop making payments for your website they will eventually remove your website, and that will be the end of that. Which is another good reason to have a professional website built for your business rather than using Yell for this aspect of your business, this way if you choose to move hosting providers you can take your website with you.

Very Little Support

Time after time we have clients who come to us with complaints about Yell and how they’ve not provided adequate support to them. There is no phone support with a Yell website and everything is generally done via email unless it’s in relation to your payments of course!

Many clients tell me about how they’ve tried to have simple website changes made and it’s taken 12 – 15 months in some cases.  A professional website design company like ourselves update our client’s websites without any delay often within 30 minutes.

No SEO Capabilities

Unlike a normal website where you can change SEO preferences which Google will see and index i.e. Page Titles and Page Descriptions etc. Yell websites don’t allow you to change these settings which leads to hundreds of SEO issues which can’t be resolved and a lack of control over your website search engine optimisation (SEO). This then impacts on your website ranking within search engine results, ultimately leading to poor results for your business.

This is me when I see a website built by Yell
It’s doesn’t come cheap

To add insult to injury, Yell websites are not cheap by any means of the imagination. You’re supposed to get what you pay for, but what you pay for isn’t exactly matching the value you get to be totally honest. With a basic Yell website starting at around £1,000 – £5,000 it’s not exactly the best deal in the world, especially considering all those ongoing costs and marketing add-ons.

You’ll also need to pay around £47.50 per month for your website hosting to keep your website with Yell which is very steep for such a basic website. As mentioned above, if you stop paying Yell, your website will be removed without the option of taking your website to another hosting provider. Our website hosting starts from £36.50 per month with full ongoing support, security updates and fixes. We also don’t mind answering the phone if you need some help or support or equally pop in for a quick coffee and chat (now you can’t do that with Yell).

You can’t change your content

As I’ve already mentioned, I know of previous Yell clients who have waited over 15 months to have basic website changes made i.e. company address, email address and phone number updates. Which considering this is how you get your business isn’t a great start for a company who is apparently pushing your brand digitally.

You can’t monitor results

Yell don’t offer any way for you to view your website traffic or converted visitors in real-time. Unlike a professional website which is integrated with useful analytical tools, off the boat i.e. Google Analytics, Webmaster Tools and much more.

The moral of this story is: don’t use Yell if you want a decent website!

If you are currently experiencing similar issues either with Yell or another large website design organisation, don’t hesitate to give us a call or send us a message – we’ll be happy to conduct a free no-obligation review of your current website or requirements.

Phone me: 01509 357587
Email me: adam@lowaire.com

or feel free to take a look at our website design packages to find out how much money we can save your business!

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Comments (2)

I wish I had read this before spending £5000 on a Yell website. I have fallen into the Yell trap and I can’t even download my own icon. My advice to anyone contemplating using Yell – don’t!

I think that’s probably the worst part about it Anthony and it’s a common complaint we hear from people.
But If you’re thinking of a new website, feel free to get in contact with us. We don’t tie our clients into long-term contracts or agreements and if you want to move your website to another hosting provider in future, we don’t charge exit fees as it’s owned by yourself!


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